Welcome to the electronic Baxa Users Group, please login below

Registration & Login

Who is eligible to become an eBUG member? Only Baxa hardware customers are allowed to become eBUG members. Back to top

How do I become an eBUG member? Complete and submit a New User form. Once submitted, Baxa will verify your customer status and establish your account. After verification, Baxa will email your newly created account information within 2 business days. Back to top

I have submitted my request to register, now what? After your New User form is submitted, Baxa will verify your customer status and establish your account. Baxa will email your account information within 2 business days. Once you receive your account information email, you will have full eBUG membership access. Back to top

I forgot my username and/or password. Visit the Forget Your Password page and enter the email account you registered. Your username and a new password will be emailed to you. You’ll receive a new password since your password is encrypted, so we cannot retrieve it. Once you receive your username and new password you can login and change your password. Back to top

What if I’ve registered but still cannot log in? If you’ve registered and can’t log in, check that you have a valid username and password. If you are sure the username and password are valid, but still can’t log in you may either require account activation or your account may be on hold. In this case it is best to contact the eBUG moderator at ebugsupport@baxa.com. Back to top

I’ve logged in before, but now can’t login. First check that your username and password are correct. If you still can’t log in, your account has either been put on hold or deleted due to inactivity. Please contact the eBUG moderator. Back to top

Privacy & Security

How do I change my Password? Once logged in, you can change your password from your Profile page. Back to top

How do I change my Username? Click on the support link located on the footer, and/or send an email to ebugsupport@baxa.com including your current and desired new username. Back to top

How do I change my email address? Once logged in, you can change your private email address from your Profile page. Back to top

What Profile settings are required? The only required profile setting is your private email address. This is the email address that is used when you subscribe to the forums, when a forgotten username/password is emailed. The private email address is never shared or displayed publicly. If you wish to share an email address publicly, use the public email address field. The public email address and the remainder of the profile settings are optional. Back to top

What if I don’t want my name displayed in the member lists? You can set the option in your profile and your name will not appear in any member listings, including the listing of who is online. Back to top

Navigation

What is a Forum Group? A Forum Group is a top level grouping of related forums. A Forum Group contains 1 or more Forums. Back to top

What is a Forum? A Forum is a grouping of related threads of discussion. A Forum contains 0 or more threads and 0 or more sub-forums. Back to top

What is a Thread? A Thread is a grouping of related posts. A Thread contains 1 or more Posts. The first post becomes the Thread and replies to the original post expand the details on the Thread, such as the reply count or last post. Back to top

What do the Thread icons mean? Thread Icon Legend Topic with posts you have not read. Topic with posts you have read. Popular topic with posts you have not read. A topic becomes popular after a certain number of views and posts (administrator defined). Popular topic with posts you have read. A topic becomes popular after a certain number of views and posts (administrator defined). Announcement you have not read Announcement you have read A pinned topic with posts you have not read. Pinned topics are displayed before other topics until they become unpinned. A pinned topic with posts you have read. Pinned topics are displayed before other topics until they become unpinned. A pinned popular topic with posts you have not read. A pinned topic with enough views or replies to become popular. A pinned popular topic with posts you have read. A pinned topic with enough views or replies to become popular. A locked topic with posts you have not read. Locked topics do not allow replies. A locked topic with posts you have read. Locked topics do not allow replies. Back to top

I just posted a message, how come I don’t see it? A forum may or may not be moderated depending upon how the forum has been configured. After posting a message in a moderated forum you may receive a message stating that the post is awaiting moderation. Once the moderator(s) approve your post you post will become visible. The moderators may choose to move, edit, or delete your post to ensure that the post is topical to the current forum. Back to top

What are the different icons next to threads? The icons next to threads when viewing a forum indicate different statuses. You can move your mouse cursor over these icons to see the different status / types of threads. Back to top

What is an Announcement Thread? An announcement is a special post type that is always displayed at the top of a forum for a configured amount of time. The purpose of an announcement is to increase the visibility of certain topics. Back to top

What is a Sticky Thread? A sticky topic is a special post that causes a post to sort to the top of a forum for a specified amount of time. A sticky topic is similar to an announcement, whereas an announcement is displayed separate from other threads and usually does not allow replies. Back to top

What is a Locked Thread? A locked thread is a special post that does not allow replies. Once a user locks a post or an administrator/moderator locks a thread no more posts are allowed. Back to top

Can I sort Threads when viewing a forum? Yes, you can sort threads when viewing a forum by Author, Replies, Views, and Last Post. The default sort for a forum is to display the newest threads first (Last Post descending). To sort simply click on the options button at the bottom of the screen and select your desired sort order and click 'Apply'. Back to top

I can’t access a forum that I know exists. If you are attempting to access a forum that you have visited before, but now receive an ‘unknown forum’ error there are two likely causes. The first cause is that the forum you are attempting to access is private and you are not signed in. The second cause is that the forum has been removed. Back to top

Posting

How do I post a new message to a forum? You can post a new message to a forum in several ways depending upon how the administrator has configured the site. When viewing a forum you should see an image button reading New Topic. Clicking on this image button will take you to a form for posting a message or ask you to login first. If you do not see the New Topic image button you may not have the correct permissions – even after logging in – to post a message to the forum even though you are allowed to view the forum. If you think that you should have the ability to post a new message, please contact the eBUG moderator at ebugsupport@baxa.com . Back to top

How do I reply to an existing post? You can reply to an existing post using either the Reply or Quote image buttons displayed with the post. If you do not see the Reply or Quote image buttons when viewing a post you either do not have permissions to reply or the post may not allow replies. Back to top

How do I edit my posts? If the administrator or moderator has configured the forum or your role to allow editing of posts you will see an Edit image button next to posts you have made. Clicking on this image button will allow you to edit your post. Back to top

How do I delete my posts? You will see a Delete image button next to new posts you have made. If a post you have made has one or more replies you will no longer be able to delete the post. Back to top

My post has words replaced with *** or other edits. Certain words that are deemed to be offensive or inappropriate are filtered and replaced with the ‘***’ or other edits. Back to top

How do I add a signature to my posts? You can edit your signature from the profile page. This signature will then appear at the bottom of any messages posted by you. Back to top

User Groups & Permissions

What is an Administrator? An administrator is the highest permission level within eBUG. By default, an administrator has full permissions to perform any action, e.g., moderating posts, approving users, and so on. Back to top

What is a Moderator? A moderator is the second highest permission level within eBUG. By default a moderator can perform any number of tasks within a particular forum or set of forums. This includes creating accounts, approving posts, moving posts, deleting posts, editing posts, or banning users. If you have a problem with a particular forum the best place to start is with a moderator. Back to top